Refund rights petition

Fight for stronger refund rights

When something breaks or doesn’t work, you should get a refund.

Unfortunately, it doesn’t always work that way – but we have an opportunity to change this.

Right now, the Government is looking at ways to make your refund rights stronger. We’ve made a submission, supporting the strongest options based on hundreds of stories from CHOICE supporters. If these are made into law, you’ll have more power to get a refund when something isn’t right.

We think these reforms will stop a lot of the bad behaviour we see every day – businesses arguing ‘the warranty has expired’, ‘you have to let us try to repair it again’, or ‘no refunds on sale items’.

Treasury is reviewing submissions now, and preparing its final report – can you sign our petition and show them you want better refund rights?

Business groups will be arguing their side. We need to make sure the consumer voice is heard loud and clear, too.

1. The right to choose a refund, replacement or repair if anything goes wrong with a product in the first 30 days.

Currently, if the problem is ‘minor’, the business gets to choose what remedy to offer you. This change would make your rights much clearer, simpler and easier for you to access.

2. The right to a refund or replacement if you buy a car, or any other expensive product, that has any problem in the first six months of ownership.

Right now, so many people get stuck in cycles of repairs with expensive products that persistently experience problems. This reform will mean you can say no the lemons, and just get a refund!

3. Getting rid of dodgy extended warranties. 

Businesses are getting away with selling useless extended warranties. With this law change, they’ll have to tell you upfront how their warranties give you extra rights above and beyond the consumer law. This will make it much harder to trick people into buying dud warranties that offer no benefit.

We highlighted real stories from people like you who had to go to enormous lengths just to access their legal rights when a product failed.

Our submission includes these stories, and our recommendations to make the consumer law stronger, clearer and more useful for everyday Australians.

You can download and read it here.

20180423 CHOICE submission to Treasury Clarifying Simplifying and Modernising the Consumer Guarante