Late Fees Petition

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Ban sneaky late payment fees on your energy bills

Big energy companies are charging people exorbitant prices to keep their lights on and warm their homes. What’s more, retailers are disguising massive late payment fees as “discounts” to trick people into thinking they’re getting a good deal.

While energy companies are trying to convince us that they’re doing us a favour, these “discounts” are actually sneaky late payment fees designed to punish people so they end up paying more than they should. If people pay their electricity bill just one day late they could end up paying 58% more on their bill, costing them hundreds of dollars in late fees.*

Graphic illustration based on figures from an actual electricity bill.

Graphic illustration based on figures from an actual electricity bill.

Big energy companies are making a windfall from this dodgy practice. 

This bad behaviour hurts people like you, and big energy companies are getting away with it. It’s time to put a ban on sneaky late payment fees, and take the heat out of your energy bill.

With the ACCC’s energy inquiry report due soon, momentum for reform is on our side – but together we need to convince the Energy Minister Josh Frydenberg to act.

Join us in calling for an end to sneaky late payment fees that hurt consumers.

Energy is an essential service – we need it to stay happy and healthy. The trouble is, big energy companies are deliberately making energy contracts unfair so that people pay more. Retailers are making people pay late fees as high as 58% of their bill, even if they pay late by just one day. We know that’s an unreasonable penalty, and we need it to stop.

What’s more, some retailers are double dipping – many already charge around $10 – $15 in late payment fees if you don’t pay on time. Punishing people with fees that are more than half the cost of their bill is just another way for retailers to squeeze money out of their customers. 

Energy bills need to be fair for everyone. Electricity contracts are designed to penalise people when they can’t pay on time. That means if your bill is lost in the post, you forget the due date, or don’t have enough in money in your bank account, you could be hit by a hefty late payment fee.

These fees are simply unreasonable, and they’re hurting households. That’s why we want to ban pay on time discounts.

The ACCC Retail Pricing Inquiry Final Report will be handed to the Treasurer in June, and we’re expecting some strong recommendations to curtail pay on time “discounts”.

No, we’re saying that retailers shouldn’t be allowed to charge unreasonable late payment fees disguised as pay on time “discounts”.

Some retailers are double dipping – many already charge around $10 – $15 in late payment fees if you don’t pay on time, but then hit you with hundreds of dollars more by forgoing your “discount”.

Punishing people with fees that are more than half the cost of their bill is just another way for retailers to squeeze money out of their customers, on top of existing late fees.